Shipping Policy

SHIPPING. We ship via FedEx Ground or UPS Ground. It takes usually 2-5 business days to delivery within Continental US. If you need rush shipping (1 or 2 days Guarantee), please, contact our sales department. You can see shipping charges after creating account, but before complete checkout process.

SHIPPING CHARGES. We can revise shipping charges in case if weight of item(s) is exceeded 10 lbs. Real shipping charges depend on weight, size and delivery address. Our shipping calculator counts shipping charge according total price of shopping cart, so real charges may be vary. If we need to revise this charges (in case if they are extremely higher than shows by shipping calculator), we always contact our clients regarding this matter before shipping.

MINIMUM ORDER: no minimum.

INTERNATIONAL SHIPPING: shipping and handling charges are calculated individually for each order. You can contact us regarding shipping via Feedback Form. You need to enclose in quote request:

- All product SKU numbers.
- The total number of items for each SKU.
- Your complete and exact shipping address.
- A phone number and email address where you can be reached for questions and information.

Returning Policy

RETURNS: No item will be accepted for return after 20 days from date of delivery. All returns must be labeled with a return authorization number which can be obtained from our sales service department. Shipping containers must be kept if shipment is damaged or short. All returns are subject up to a 20% restocking fee. The customer is responsible for all freight charges incurred. Claims for shortage, breakage or any other reason must be made within 48 hours of receipt.

CANCELLATION CHARGES: Orders may be canceled without charge providing your request is received prior to shipment. If the merchandise has been shipped there will be up to a 20 % restocking fee, plus all freight charges incurred. Please get cancellation conformation to avoid these charges.

OTHER ORDER INFORMATION: We reserve the right to split shipments. Where available, substitutions will be shipped if the product ordered is not available or discontinued.

Purchase Orders Policy

WestMedics.com gladly accepts purchase orders from government agencies, hospitals, education organizations, public schools and nursing facilities.  Some revision may be necessary for purchase orders from medical offices. Our office will be glad to work with your medical office to create a purchase order. All orders are subject to approval by WestMedics.com

Minimum Order:
All purchase orders must meet or exceed our $40 minimum order.

Shipping:
We cannot accept third party shipping accounts, private purchase orders or personal purchase orders.  Please include the following information for each purchase order:

• Purchase order number.
• Date.
• Company Name.
• Shipping address.
• Billing address.
• Name of contact person
• Signature of authorized personnel.

Shipping Locations

We ship with UPS, US Postal Service and Fed Ex.  Our website shipping calculator is for United States shipping charges only.  For International orders , please contact us using the Client Feedback Form.

Please use our Client Feedback Form for any questions you may have regarding International shipping orders.